E-mail| Contact Us| Volunteer| Make A Gift| En Español| Employees

About Us

Care Connections

About Us > Innovative Care Models > Care Connections > New Patients > New Patient Information

New Patient Information

If you have been identified as a new patient for our program your primary care physician has already reached out to you to tell you a bit about what we offer. Below is the process for new patients:

  • Your PCP informs you of the Care Connections program during one of your office visits.
  • One of Care Connections Patient Care Navigators meets with you and your PCP to review the program and begin to explore health goals you may have while enrolled.
  • You will then attend an office appointment with our team to review your medical history & your prescriptions, and a home visit with our clinical counselor.
  • On a regular basis, determined by you and your team, you will have visits with our Social Workers, Patient Care Navigators, Chaplain, Clinical Counselor, Pharmacist and provider.
  • Care Connections will be your PCP for 3-9 months. After this, you will return to your home PCP for future care and wellness.

Care Connections contact information:

Office number: (717) 544-CARE & (717) 544-2273

Appointment Information

If you need to reschedule or cancel your appointment, please notify us as soon as possible, or at least 24 hours in advance, by calling (717) 544-2273. We strive to provide easy access to appointments, many the same day. Our Patient Care Navigators are also able to meet you in your home if you prefer.


For office visits, check in at the front desk. Your insurance information, address, and phone number will be checked at each visit.


Care Connections is located on the first floor of Lancaster General Hospital. You will find our office on the corner next to the visitor elevators in the main building.

Mission Statement:

To transform the quality of care for patients with complex needs, by utilizing innovative delivery models and empowering each patient with sustainable skills and resources to self-manage care in his/her primary care setting.


We commit to nurture the patient’s ability to solve problems through critical decision making, and strive to deepen the patient’s commitment to personal responsibility, community investment, partnership with a team, and personal wellness.

Quality Care

We define quality care as: holistic, patient-driven, empowerment focused, team-based, sustainably minded, engagement driven, multi-systemic and seamlessly transitioned.


We view the patient as the leader of a multidisciplinary team who will define and direct personal goals for health care empowerment.  Motivational interviewing will provide the framework to identify patient goals and subsequently focus care team (including patient) on care management plan.


We will strive to create sustainable solutions to change that will equip patients with skills and resources for effective self-management of health care issues for the long-term.


We commit to advocating for individual needs of patients within the health care system, the local community and on state and federal levels.  We also commit to advocating for new delivery models of care to help persons with complex needs and will strive to educate health care providers at all levels of training and experience.


Manage Your Health Online

  • Request an appointment
  • Request prescription refills
  • View test results
  • Email your doctor's office


Address & Hours

Care Connections

555 North Duke St

1st Floor

Lancaster, PA 17604

Phone: 717-544-2273

Fax: 717-544-8270

Monday: 8 am - 6pm
Tuesday: 8 am - 6pm
Wednesday: 8 am - 6pm
Thursday: 8 am - 6pm
Friday: 8 am - 6pm
Saturday: Closed
Sunday: Closed

After hours please call 717-544-2273.


Contact Us:

1-888-LGH-INFO (544-4636) Have a question?
Follow us online.