We Value Your Input
Lancaster General Health truly values feedback from our patients and our community. Your opinion is very important to us as we continue to advance the health and well-being of the communities we serve.
We invite you to voice your compliments or concerns on our toll-free Care to Share telephone line: 1-855-OKSHARE (1-855-657-4273). Please consider leaving a recorded story about your patient experience at any Lancaster General Health location to be shared with your caregivers. Hearing about your experience in your voice will help us recognize what we are doing well and make improvements in areas where we may have fallen short. Your message may as anonymous as you would like it to be. The Care to Share line also gives you easy access to a patient representative.
If you are seeking information about a particular area or service, please see the list below.
On behalf of everyone at Lancaster General Health, thank you for trusting us to be your partner in good health.
Jan L. Bergen
President & Chief Executive Officer,
Lancaster General Health
Select the form that best matches the topic of your question or comment. If you do not see your topic included in this list, please select "General Information" and we will direct your question to the appropriate department representative that will be best able to respond to your message.
Lancaster General Health provides you with a secure online opportunity to ask your doctor a question, schedule an appointment, request prescription refills, access your medical records and view test results using MyLGHealth. Click to learn more and register for free. (For MyLGHealth support, suggested site improvements or problems, please call customer service at -717-544-2860), or use this form.
Any question related to payment of bills to Lancaster General Health and its practices. (i.e., where to send payment, online payment options, billing problems)
Any question or information request related to the Pennsylvania College of Health Sciences (i.e., admissions, enrollment, upcoming programs, scheduling)
Any question related to Lancaster General Health's compliance with all state and federal standards. (i.e, silent whistle, compliance inquiries, HIPAA, hot line)
Any question related to customers and patients at Lancaster General Health facilities (i.e., healthcare services and amenities provided, patient concerns, patient representative services)
Any question related to Lancaster General Health that does not fit into the other categories provided.
Any consumer questions related to medical or health concerns. (i.e., general health and wellness questions, flu shot availability, searching for medical expert on particular topic.) This form is not intended for personal medical information. If you wish to send information to your doctor, please click here to learn more about the safe, secure way you can do this.
Any question related to employment at Lancaster General Health (i.e., job availability, benefits, student requirements)
Use this link if you are interested in learning more about internship opportunities at Lancaster General Health or if you would like to submit an application online.
Any consumer questions related to personal medical records, medical results, birth information, or family history medical records.
Any question directed to the Public Relationship Department (upcoming events, media contacts, news updates, Lancaster General Health initiatives and projects)
View the Lancaster General Health Quality Report, which lists its performance on nationally recognized quality indicators and practices.
Any questions related to sales queries or purchasing.
Any question related to opportunities for volunteering at Lancaster General Health.
Any question related to the Web Site or technical matters (i.e. problems encountered on the web site, suggested site improvements)
For information on our classes and events and to register online, please check out our Classes & Events page.
Any question related to Women & Babies Hospital, the facility, classes and programs offered there (i.e., services provided, visitor guidelines, childbirth class registration problems)
To speak to one of our Contact Center associates about Find-a-Doctor referrals, class registration and special events, please call 1-888-LGH-INFO (1-888-544-4636). They can also send you informational materials so you can learn more about the services we provide.
Please call our 1-717-544-5511 switchboard operator if you have an inquiry after business hours. If you have a medical emergency, please dial 911.