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Chaplaincy Care and Education


FAQs


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Where do clergy park when visiting patients at the hospital?

Clergy are asked to park in the James Street Visitors Parking Garage. The garage can be entered and exited from James Street. Parking in the garage is free when using the hospital’s clergy identification badge. Take a ticket as you enter the garage.  Then, hand the ticket to the person in the booth at the exit and show them your identification badge. Elevators provide direct access to the hospital from the garage.
 

Between the hours of 9:00 p.m. and 6:00 a.m., access to the hospital is restricted. Please enter the parking garage and hospital using the Duke Street Emergency Medicine Department entrance.

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How do I get a hospital clergy identification badge?

To obtain a hospital clergy identification badge, contact the office at 717-544-5979 and schedule an appointment to have your picture taken for the ID badge. There is no fee for the identification badge.

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What are the hospital’s visiting hours?

General visiting hours are from 1:00 p.m. – 8:30 p.m. although specific specialty care units have modified hours. Clergy are encouraged to plan their visits when the specialty care units are open to general visitation.


Specialty Care Units Visitation Hours:

  • Intensive Care Unit and Trauma Neurosurgical Unit are closed between 2 - 4 p.m. and 7 - 8 p.m. for Quiet Time Hours.  No visitation during these hours.
  • Mental Health Unit:  Please contact the unit at 717-544-7300 to schedule an appointment to visit the patient.

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Are clergy notified when a patient is admitted to the hospital?

Patients must give their consent to have the hospital notify their clergy of their admission. The Chaplaincy Care and Education Department will contact the patient’s religious affiliation when a request is received. You may request a listing of hospitalized members of your congregation by contacting the Chaplaincy Care and Education Department at 717-544-5979 during office hours or the Medical Record Services Department at 717-544-5911 during weeknights and weekends. Please note that only those patients who have given their consent are listed on the religious census.

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Can clergy request the hospital chaplain to visit hospitalized members of their congregation?

In the event that you are unable to visit hospitalized members of your congregation, you may contact the Chaplaincy Care and Education Department and our staff will visit on your behalf.

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Is there a Catholic Chaplain at Lancaster General Hospital?

The Catholic Chaplain is available weekdays and for emergency sacraments on the weekend. Extraordinary Ministers of Communion from local parishes also assist the Catholic Chaplain with the daily distribution of Holy Communion. The Sacrament of Reconciliation and the Sacrament of the Sick are available by request.

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When is Mass celebrated at Lancaster General Hospital?

Roman Catholic Mass is celebrated Monday through Friday at 12 p.m. in the hospital chapel located in the James Street Lobby on the first floor.

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Are there devotional aides and spiritual care literature available at the hospital?

The Chaplaincy Care and Education Department has Bibles available in English and Spanish. Spiritual care literature is also available in the hospital’s chapel.

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Can clergy request a tour of the hospital?

Brief tours of the hospital can be arranged with one of our staff chaplains. Please call the department office at 717-544-5979 to schedule a convenient time for your tour.

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