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Patients & Visitors > Quality > Voice of the Patient

Voice of the Patient


We recognize that excellent service is key to providing quality health care. That’s why we survey patients in all areas of our health system to learn about their experiences. This feedback is collected by an external vendor and shared with us so we can see what we are doing well and what we need to improve.
 

Hospital Consumer Assessment of Healthcare Providers Survey

The Hospital Consumer Assessment of Healthcare Providers Survey (HCAHPS), a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services), is given to a random sample of adult inpatients after discharge from Lancaster General Hospital or Women & Babies Hospital.

Data collection period for HCAHPS data: 1/1/2016 – 12/31/2016
 

Clinician and Group Consumer Assessment of Healthcare Providers and Systems

The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) measures patient perception of care delivered by a provider in an office setting, as required by CMS. 

Data collection period for CG-HCAHPS data: 1/1/2016 – 12/31/2016

LGH State National

Access to Care

Access to Care
83.6% NA% NA%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

76% 72% 73%

Patients who reported that their doctors "always" communicated well

78% 80% 82%

Patients who reported that their nurses "always" communicated well

80% 81% 80%

Patients who reported YES, they would definitely recommend the hospital

80% 70% 72%

Recommend Provider's Office

Recommend Provider's Office
92.5% NA% NA%
 
 





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