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See the latest coronavirus and vaccine information.  Learn about the Lancaster General Hospital emergency department expansion and new entrance.

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Visitor Guidelines

Penn Medicine Lancaster General Health has made it a priority to protect the health and well-being of those we serve. To accomplish this during the COVID-19 pandemic, we have had to make some difficult decisions. This includes limiting the number of companions able to accompany you when you receive care.

We realize that this decision may be challenging to accept and a source of frustration. These limitations help us keep you and your loved ones, as well as our caregivers, safe. The use of virtual platforms to communicate with loved ones is encouraged and may provide you with a desired sense of connection. Individual locations are able to provide further guidance.

LG Health is following the advice of the Centers for Disease Control (CDC) and the Pennsylvania Department of Health throughout our locations. This guidance includes:

companion

Limiting companions

  • Please refer to chart below (or information below) for details that apply to specific locations and levels of care.
  • All companions must have no fever, cough, or shortness of breath.
  • Companions may be required to wear a wristband.
  • Children 12 years of age and older are permitted.
mask

Masks or face coverings must be worn by everyone who enters an LG Health location

  • Masks must be of sturdy construction and must fully cover both the nose and mouth.
  • The following are not permitted: exhalation valves, gators, bandanas, gas masks, any mask that does not completely cover the nose and mouth.
  • Face shields should not be worn instead of a mask, unless for medical reasons.
  • If necessary, a mask will be provided.
screening

Screening, upon entry, for all patients, companions, and staff members

  • This includes screening questions and a temperature check.
Social Distancing

Keeping 6 feet between each other in all areas, whenever possible

  • People living in the same household do not need to stay 6 feet apart from each other.

We will continue to evaluate our visitation policies in order to balance the needs of our patients and families with the need to limit exposure to COVID-19. We hope to return to a more open policy once it is safe to do so.

If you have questions or concerns, please contact our main number at 717-544-5511.

COMPANION GUIDELINES

FOR ALL LANCASTER GENERAL HEALTH FACILITIES

  • Screening upon entry
  • Mask required
  • 6 ft. of distance maintained
  • Must stay in room
  • Wristband required

PATIENT LOCATION
NUMBER OF COMPANIONS
COMPANION VISITING HOURS
Inpatients - Patients admitted to Lancaster General Hospital, Women & Babies Hospital for observation
1 - Designated companion
For entire hospital stay, any time during visiting hours
10 am – 8 pm
Labor, Delivery, after Delivery (Post-partum)
1 - Designated companion
For entire hospital stay, any time during visiting hours
Unlimited
Neonatal Intensive Care Unit (NICU)
2 - Parents / guardians
One at a time at baby’s bedside
Unlimited. One parent/guardian may stay beyond 8 pm
Pediatric - Inpatient (Hospital) and Outpatient (Offices)
1 - Parent / guardian
Hospital 10 am – 8 pm
One parent/guardian may stay beyond 8 pm. Outpatient business hours
Patients with disabilities or special needs
1 - Designated companion
plus 1 caregiver for the individual with special needs
Hospital 10 am – 8 pm and during outpatient business hours
Patients at end-of-life
2 at a time with patient
As needed
Patients who have COVID-19 or are awaiting COVID-19 test results
At this time, we are not allowing care companion for patients who are COVID-19 positive or those awaiting COVID-19 test results. There are exceptions for those patients at end-of-life. We have virtual options available to allow access to patients.
Outpatients – office visit, testing, Urgent Care, outpatient procedure, day surgery
1 - Designated companion
To accompany patient
Length of appointment or procedure
Emergency Department
1 - Designated companion
To accompany patient
Length of stay. If patient is admitted, inpatient guidelines apply. If admitted after hours, care companion may stay for 30 mins. after admission.
Ann B. Barshinger Cancer Institute
1 - Designated companion
For patient’s first clinic visit only. By physician’s approval for future clinic visits. First-time meeting for radiation. Pediatric patients.
Length of appointment or procedure. Only if approved by physician.
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