Visitor Guidelines

Penn Medicine Lancaster General Health has made it a priority to protect the health and well-being of those we serve. To accomplish this during the COVID-19 pandemic, we have had to make some difficult decisions. This includes limiting the number of companions able to accompany you when you receive care.

We realize that this decision may be challenging to accept and a source of frustration. These limitations help us keep you and your loved ones, as well as our caregivers, safe. The use of virtual platforms to communicate with loved ones is encouraged and may provide you with a desired sense of connection. Individual locations are able to provide further guidance.

LG Health is following the advice of the Centers for Disease Control (CDC) and the Pennsylvania Department of Health throughout our locations. This guidance includes:

Limiting companions

• Please refer to chart below (or information below) for details that apply to specific locations and levels of care.
• All companions must have no fever, cough, or shortness of breath.
• Companions may be required to wear a wristband.
• Children 13 years of age and older are permitted.

Masks or face coverings must be worn by everyone who enters an LG Health location

• Masks must be of sturdy construction and must fully cover both the nose and mouth.
• The following are not permitted: exhalation valves, gators, bandanas, gas masks, any mask that does not completely cover the nose and mouth.
• Face shields should not be worn instead of a mask, unless for medical reasons.
• If necessary, a mask will be provided.

Screening, upon entry, for all patients, companions, and staff members

• This includes screening questions and a temperature check.

Keeping 6 feet between each other in all areas, whenever possible

• People living in the same household do not need to stay 6 feet apart from each other.

We will continue to evaluate our visitation policies in order to balance the needs of our patients and families with the need to limit exposure to COVID-19. We hope to return to a more open policy once it is safe to do so.

If you have questions or concerns, please contact our main number at 717-544-5511.

COMPANION GUIDELINES

FOR ALL LANCASTER GENERAL HEALTH FACILITIES