Penn Medicine Lancaster General Health OnDemand Virtual Telemedicine Care
Have questions or want to schedule now? Call 717-544-2222

See a Penn Medicine Provider Anytime

Penn Medicine Lancaster General Health OnDemand Services 

Let Our Providers Come to You

It's Fast and Easy

Simply call 717-544-2222 to schedule. Average visits are 15 minutes.

It's Anytime

Available 24/7/365. Call from anywhere in Pennsylvania, Maryland, New Jersey, and Delaware.

It's Affordable

You can interact with a Penn Medicine provider just like you would during an office visit. The cost will depend on your benefit plan design. Please refer to your Summary of Benefits or contact your plan administrator for details on cost.

How it Works

1. Schedule Your Penn Medicine OnDemand Virtual Visit

  • Call 717-544-2222 to speak with a representative to schedule your visit.

2. Prepare for Your OnDemand Call. You'll Need:

  • A video-enabled device like an iPhone, iPad, Android mobile phone or tablet.
  • A MyLGHealth account. If you don't have an account, register here, or our representative will provide instructions during the sign-up process.
  • The MyChart app from the Apple App Store or Google Play Store. Once downloaded, search for Lancaster General Health. Click to add Penn Medicine Lancaster General Health and log in to your MyLGHealth account.

3. Begin Your Visit

  • Log in to your MyLGHealth account in the MyChart app 10 minutes before your scheduled appointment time.
  • Complete the eCheckin process.
  • In Appointments, select "Visit OnDemand" and wait for the provider to begin your visit.

Still Have Questions?

View our FAQ or call 717-544-2222

Penn Medicine OnDemand should not be used for life-threatening emergencies