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Christopher T. Addis, M.D.

Lancaster General Hospital’s new Frederick Building is designed to enhance the patient experience. The building’s first nursing unit, 8 Frederick, opened in April.

The six-story expansion occupies the hospital’s northeast corner, near Lime and Frederick streets. The new building’s opening begins LGH’s conversion to all private inpatient rooms, as well as relocation of some nursing units and implementation of a new patient aggregation model.

“It’s easy to understand the new building’s benefits for patients, which include less noise, and increased privacy and overall satisfaction,” said Christopher T. Addis, M.D., Chair of the LGH Department of Medicine. “It also will bring important benefits for physicians.”

Dr. Addis said input from clinicians was instrumental in planning the new building’s design. Private rooms in particular will be a “game changer” for both patients and physicians, he said.

“It can be challenging to have a delicate conversation with a patient and their family with another patient on the other side of the curtain,” he said. “In times of illness, I think people just want to have their own space.”

He expects the new building’s design will increase rounding efficiencies for physicians, who will spend less time walking back and forth to see patients. This will in turn lead to earlier discharges and greater overall patient satisfaction, said Dr. Addis, who has practiced as a hospitalist for 27 years.

The new patient aggregation model also will increase opportunities to include more members of the care team in staff huddles and interdisciplinary rounding, which is shown to improve efficiencies of patient care, as well as communication and care coordination, he said.

Upgraded communications technology includes LGH Mobile, a secure iPhone-based app, which enables physicians and other members of the care team to communicate and collaborate more efficiently.

Additional technology upgrades include an interactive patient education and communication system, OneView. The new in-room system will enable physicians to display a patient’s X-ray or lab results on a large screen and eventually video chats with the primary-care physician.

The design of the Frederick Building also includes handwashing stations located directly inside the doorway to patient rooms, as well as a stool especially for physicians.

“Having a seated conversation with the patient contributes to a positive experience, because the patient perceives that you are spending more time with them,” he said. “Having dedicated stools for physicians will hopefully improve patient satisfaction -- and rest our feet.”

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