Carolyn Scanlan has had a long career in health-care policy and administration in New York and Pennsylvania. In 2012 she retired after 18 years as CEO of the Hospital and Health System Association of Pennsylvania (HAP). She and her husband of 50 years live in Hummelstown and have two grown children. She has served on the LG Health Board for four years.
What's your connection to the Lancaster area?
I actually do not live in Lancaster County and am the first person asked to serve on the LG Health Board from outside of the county. Still, in my role at HAP, I observed for many years LG Health's growth and service to the community.
What is your motivation/inspiration for serving on the Board of Trustees?
I got to know LG Health's leadership through our work together at HAP. I always admired the quality of care at LG Health and its commitment to the community. With my statewide industry perspective, I felt I could share my knowledge and expertise.
What do you believe are the biggest issues in health care for our region?
There are many, but I will mention two: improving access to care (especially in light of the closure UPMC Pinnacle Lancaster, the old St. Joseph's Hospital) and continuing to focus on the social and environmental determinants of health, mental health and substance abuse.
What's been your biggest surprise in serving on the LG Health Board?
I wouldn't call it a surprise, but what has been reinforced for me is the commitment of all of the LG Health clinical, professional and administrative staff to the vision and mission of the organization. In addition, the Board's dedication to the health of the community and Board members' willingness to volunteer their expertise and time. The Board committee structure also supports bringing in additional voices from the community, which enhances the expertise and knowledge available to the organization's decision-making process.
What about LG Health are you most proud of?
There is a lot to be proud of, but LG Health's employees are what makes LG Health great. Also, LG Health's work in regard to community and social mission is exemplary, as is the quality of care we provide. I'm proud too of our community outreach that enhances population health in the region.
If you could change one thing about how health care is provided, what would that be?
Navigating health care as a patient is very difficult, even for those of us who "know" health care and work in the industry. Somehow we have to make it easier for patients to access and understand their care, connect with different levels of care and different providers, and understand how care is paid for.
What do you do for fun?
My husband and I like to travel, especially to connect with our extended family, who stretch from California to Florida and places in between.