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Lancaster General Hospital

Lancaster General Hospital offers a variety of amenities for the comfort and convenience of our patients and visitors.


An automated teller machine (ATM) is located on the ground floor near the cafeteria entrance and in the James Street Lobby.


An interdenominational chapel is located near Branches gift shop on the first floor of Lancaster General Hospital. A chaplain is available 24 hours a day, seven days a week and can be reached at 717-544-5979.

Children's Play Area

A designated children’s play area is located in the Orthopedic Waiting Center (second floor). No unattended children, please.

Concierge Services

Our Concierge Services, located in the lobby of Lancaster General Hospital, or at 717-544-7376, can assist you with:

  • Food options
  • Maps and directions
  • Notary services (health-related documents for in-house patients only)
  • Overnight accommodations
  • Transportation needs
  • Area attractions
  • Worship locations
  • Fax services

Concierge services are available 9 am – 5:30 pm Monday through Friday. For after hours questions please email


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  • The Duke Street Café is a full service café featuring a variety of food stations: Assembly, Hot Entrée, Large Salad Bar, Pizza, Action Station, Soups, Deli (hot and toasty), and Fresh-Made Sushi. The cafeteria is located on the ground floor of the hospital, near the Emergency Department entrance. It is open 6 am – 7 pm and 2 am – 4 am, daily.
  • The James Street Café is a bistro style café offering custom sandwiches and salads. The cafe is located near James Street lobby. It is open 7 am – 3 pm Monday through Friday. Orders may be called at 717-544-7373 or faxed at 717-544-7383.
  • Outtakes Quick Cuisine features fresh, hot meals for breakfast, lunch and dinner, along with convenience items. It is open 6 am – 8:30 pm Monday through Friday.
  • The Skylight Café, conveniently located on the hospitals’ 2nd floor in The Skylight Waiting Center, features Peet’s Coffee, handcrafted espresso drinks, and traditional freshly brewed coffee, along with grab-n-go sandwiches, salads and snacks. It is open 7 am – 2:30 pm Monday through Friday.
  • Vending machines are located next to the Duke Street Café and across from the Convenience Pharmacy (1st floor).

Gift Shop

During renovations to Lancaster General Hospital, Branches Gift Shop, a national gift boutique created by Morrison Healthcare, will offer flowers and cards at the hospital cafeteria. A limited selection of gift items will also be available at Outtakes Café, at the Downtown Pavilion. 

Branches can be reached at 717-544-5006.

Lounges and Waiting Areas

Patient care areas located in the hospital have their own family lounge waiting areas. All lounges have Wi-Fi access and we request children be accompanied by an adult. Designated family lounge areas for family members and friends who are waiting for patients in surgery are located throughout the hospital:

  • SkyLight, James Street, 2nd Floor
  • Orthopedic Center Waiting Area, 2nd Floor
  • Children’s Play Area (in the Orthopedic Center Waiting Area)

Mail and Flower Delivery

Mail, packages, and flowers will be delivered to you by a hospital volunteer. Any mail received after your discharge will be forwarded to your home address.

Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the gift shop.


Daily newspapers are available for purchase from vending machines in the James Street Lobby (1st floor), in the SkyLight Waiting Center (2nd floor), and near the cafeteria entrance (ground floor).


The Convenience Pharmacy fills prescriptions for patients being discharged from Lancaster General Hospital (including the Emergency Department); patients at Family Medicine Downtown, Comprehensive Care, and Healthy Beginnings; and LG Health employees/dependents, and volunteers.

The pharmacy is located on the first floor of Lancaster General Hospital across from the elevators. The pharmacy accepts most insurance plans and is open Monday through Friday 7 am – 6 pm,  and Saturday 9 am – 3 pm. It is closed Sunday and holidays. The phone number is 717-544-5929.

Stager Conference Center

Stager Conference Center is located on the ground floor of Lancaster General Hospital. Visitors attending events at Stager may park in the James Street Garage. Parking rates are $1.50/hour with a maximum of $9/day.
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