Penn Medicine Lancaster General Health wants our patients to have the best possible experience when they turn to us for care. Our patient satisfaction surveys help us learn how we can improve that experience. Sharing the results of those surveys with the public is part of our commitment to providing the information you need to make important decisions about your health care.
LG Health uses a patient satisfaction survey that is managed through an independent third party, Press Ganey Associates. Press Ganey has partnered with hospitals and health systems for more than 30 years and is the recognized industry leader in measuring health care patient satisfaction.
After a visit, a patient may receive a survey by email or mail. The survey contains questions about the visit, including the health care provider, which can be a physician, nurse practitioner or physician assistant. All information is kept confidential.
Ratings and Reviews
The ratings and reviews on providers’ online profiles come from these patient surveys.
Here are some of the questions we ask:
- Provider explains things in a way you understand
- Provider listens carefully to you
- Provider knows important information about your medical history
- Provider shows respect for what you have to say
- Provider spent enough time with you
- Provider rating (0-10)
- Provider gave easy to understand instructions
Are All Comments Posted?
We post all comments, both positive and negative, with the exception of those containing offensive or malicious language; any information that jeopardizes patient confidentiality or privacy; and comments unrelated to the provider.
Why Don't We See Patient Ratings for Every Physician?
Star ratings and comments are available only for providers who have at least 30 patient surveys returned. This ensures that the data we provide are statistically valid. In addition, star ratings and comments are available only for providers who are employed by LG Health Physicians.