We recognize that excellent service is key to providing quality health care. That’s why we survey patients in all areas of our health system to learn about their experiences. This feedback is collected by an external vendor and shared with us so we can see what we are doing well and what we need to improve.

Hospital Consumer Assessment of Healthcare Providers Survey

The Hospital Consumer Assessment of Healthcare Providers Survey (HCAHPS), a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services), is given to a random sample of adult inpatients after discharge from Lancaster General Hospital or Women & Babies Hospital. 

Clinician and Group Consumer Assessment of Healthcare Providers and Systems

The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) measures patient perception of care delivered by a provider in an office setting, as required by CMS.

Data collection period for CG-CAHPS data: 1/1/2017 – 12/31/2017

Access to care

LGH  84.1%
State  NA%
National  NA%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

LGH  74%
State  71%
National  73%

Patients who reported that their doctors "always" communicated well

LGH    78%
State  80%
National  82%

Patients who reported that their nurses "always" communicated well

LGH  80%
State  80%
National  80%

Patients who reported YES, they would definitely recommend the hospital

LGH  79%
State  69%
National  72%

Recommend provider's office

LGH  93%
State  N/A
National  N/A

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