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We recognize that excellent service is key to providing quality health care. That’s why we survey patients in all areas of our health system to learn about their experiences. This feedback is collected by an external vendor and shared with us so we can see what we are doing well and what we need to improve.

Hospital Consumer Assessment of Healthcare Providers Survey

The Hospital Consumer Assessment of Healthcare Providers Survey (HCAHPS), a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services), is given to a random sample of adult inpatients after discharge from Lancaster General Hospital or Women & Babies Hospital. 

Clinician and Group Consumer Assessment of Healthcare Providers and Systems

The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) measures patient perception of care delivered by a provider in an office setting, as required by CMS.

Inpatient HCAHPS Current Data Collection Period: 4/1/2018 – 3/31/2019
This data is reported publicly on the Hospital Compare website. The percentages are rounded to whole numbers.

Medical Practice Data Collection Period: Surveys received between 4/1/2018 – 3/31/2019
LGHP NeuroScience & Spine Associates is excluded for reporting since it is a new practice to LGHP. This data is pulled from Press Ganey InfoEDGE. The percentages are rounded to one decimal place.

Inpatient (HCAHPS) Metrics

 
LGH
PA
US
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
73%
72%
73%
Patients who reported that their doctors "always" communicated well
78%
81%
82%
Patients who reported that their nurses "always" communicated well
79%
82%
81%
Patients who reported YES, they would definitely recommend the hospital
76%
70%
72%

Medical Practice Metrics

 
LGH
PA
US
Access to Care
84.9%
NA
NA
Recommend Provider's Office'
93.3%
NA
NA
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