The Lancaster Heart and Vascular Institute (LHVI) Shared Governance Council identified a strong desire among employees to formally recognize and celebrate LHVI staff  for the great work they do every day. In response, the Staff Engagement and Patient Satisfaction Sub-Council proposed the ACE Award for “Acknowledging Consistent Excellence." The award honors staff members for achieving excellence in their area of expertise.

All LHVI employees are potential candidates for the award. Anyone who has contributed to excellent patient care or provided service in an exemplary way can be recognized. Peers, managers, patients, or family members submit nominations via StarNet, LG Health's internal website. Honorees are recognized as outstanding role models during an award ceremony and celebration in their home department, where the ACE award banner will hang for three months.

A committee of LHVI employees from various roles and disciplines select winners based on standard criteria. 

ACE Award Nomination Form

Criteria for Being an ACE Award Winner

 

The ACE award winner will be recognized as an outstanding role model, exhibiting the Penn Medicine Lancaster General Health Experience Standards:

 

  • BE COMPASSIONATE: I serve with my head and heart.
  • BE PRESENT: I show up and remain engaged.
  • BE EMPOWERED: I drive results with intention.
  • BE COLLABORATIVE: I partner with unwavering support.
  • BE ACCOUNTABLE: I commit to every single moment.
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