We understand that having a baby in the NICU can be stressful for families, and we are committed to guiding you through this experience with compassion and care. Because your baby’s well-being is our top priority, we ask that you follow the rules of the NICU regarding visitation, infection control and privacy. Your NICU team will explain the rules and answer any of your questions. If you need to reach someone with a question about visitation, please call 717-544-3300 and ask for the nurse manager.
For the safety of your baby and the other babies in the NICU, please follow our protocols for visitation and privacy. More information can be found in your patient packet.
- Security and Privacy—Women & Babies Hospital has a state-of-the-art electronic security system.
- All visitors must check in at the security desk in the front lobby to get a visitor’s badge. Parents will also have an identification bracelet that matches your baby’s.
- All visitors at the bedside must be accompanied by a parent and have a hospital badge.
- Information is given only to parents or legal guardians. Please inform friends and family not to call the hospital or NICU to ask about your baby’s status. When you call the unit, you may be asked for the last four digits of your social security number.
- Keep your cell phone on vibrate and talk only in the parent rest area. If you take a photo or video of your baby, include only your own baby.
- Visitation—Visitation is allowed at all hours.
- Up to three people may visit at the baby’s bedside, one of whom must be a parent of the baby. Multiples may have up to six visitors (one of whom is a parent).
- Siblings of a baby who are healthy and up to date with their shots (including chicken pox) are welcome to visit. Children must be supervised during visits. Young children should be limited to shorter visits.
- Visitors must be at least 12 years old (except for siblings of the baby).
- Infection Control—Newborns in the NICU are very vulnerable, so infection control is vital.
- Handwashing is critical for the safety of all babies in the NICU. Upon entering the NICU, wash your hands at the sink with soap and water for 30 seconds. There is also waterless soap at the bedsides to use each time before you touch your baby and after diaper changes.
- Parents or visitors with a cold, fever or diarrhea are not permitted to visit. A parent with a cold may be able to visit but will be required to wear a mask.
- Cell phones must be placed in a clear plastic bag that is given to you upon arrival.
- Food and drink are not allowed in patient care areas. You may eat and drink only in the parent rest area. There is a refrigerator in the rest area where you may store labeled food. The hospital cafeteria offers a discount to NICU parents.