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Doctor talking to a patient via video chat. The patient is viewing the chat on a smartphone.

Convenient, High-Quality Care

When an in-person appointment for routine care isn’t possible, you can access your Lancaster General Health provider through a telephone or video visit. Our virtual care services ensure you get the care you need, when you need it, from the comfort of home, or wherever you may be.

Virtual Care at Lancaster General Health

A Virtual Visit allows you and your Lancaster General Health provider to connect remotely, through an approved App called BlueJeans, from the comfort of your home or office. You can consult with your provider by telephone or video visit, using a smartphone.

Your provider will determine if you are eligible for a virtual visit depending on your medical condition. Contact your provider regarding your eligibility. Due to domestic and international health care regulations, eligibility for a virtual visit is based on your geographic location.

For information about insurance coverage or any out-of-pocket costs, please check with your employer, review your benefit plan information or contact your insurance company.

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MyChart App

The MyChart app allows you to access your health information, schedule an appointment, conduct a video visit and more from your MyLGHealth account. Simply download the MyChart app from the Apple or Google Play Stores. View instructions for how to download the app.

BlueJeans App

BlueJeans is an app LG Health uses to conduct video visit appointments with your primary or specialty care provider when you’re not able to make an in-person appointment—view instructions and a tip sheet on how to download and use the BlueJeans app. Once you have the BlueJeans app on your smart phone, you will schedule and conduct a video visit through MyChart/MyLGHealth.

Penn Medicine OnDemand

If you are feeling sick, have a minor illness or injury, and your doctor is not available, try a Penn Medicine OnDemand urgent care video visit.

Tips for a Successful Video Visit

During the COVID-19 pandemic, the expanded use of telemedicine services is helping us keep lines of communication open between our patients and providers, while also limiting the spread of disease.
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