Telemedicine Instructions for iOS

BlueJeans for iOS Mobile Devices

BlueJeans is a HIPAA-compliant platform used by Penn Medicine Lancaster General Health care teams to conduct video visits with patients. BlueJeans has security features, including a room lock so that communications within the platform are private and your information stays safe.

Follow these instructions on how to install and use BlueJeans on your iOS device. 

Install the BlueJeans App

1. Make sure you are using an iOS mobile device (iPhone, iPad or iPod Touch with iOS11 or newer) that has a working camera.
2. Make sure you have a strong Wi-Fi or cellular data connection.

3. Get BlueJeans for iOS from the Apple store and install on your device. Open the app after it is installed.

   

   

   

4. When prompted, please allow the app to access photos, media, and files on your device. Choose “Join a Meeting or Event” to continue setting up and testing the app. (You do NOT need to create an account in order to use the app.)

   

5. Enter the meeting ID “111”, then choose App Audio & Video. Important: This meeting ID is only for testing. You will schedule and conduct your video visit through MyChart/MyLGHealth.

6. Enter a name that you would like as your display name that is shown to others when you are on a video call.
7. Since this is the first time using the app, you will be asked for permission to use your camera, phone, and microphone. Make sure these are all allowed. Set “Remember for all meetings” to “On” for the app to remember these settings.

8. Tap on “Join Meeting”

   

   

   

9. When joining a meeting, you will be asked to allow Bluejeans to take pictures and record video, make and manage phone calls, and record audio. Choose “OK” for the prompts to be able to participate in the appointment.

   

   

   

10. The test meeting will now start. Once connected you should be able to hear your voice repeat back to you, and see a small video of yourself in the top-right corner of the app screen. If that is the case, then the BlueJeans app has been successfully installed is ready for your upcoming video appointment.

    

11. If not, make sure the camera and microphone buttons are white and NOT red. If either one is red, then click each of them to unmute your audio and turn on your video.

    

Schedule Your Video Visit Appointment Using MyLGHealth

1. Login to MyLGHealth
2. Select Schedule an Appointment from the main menu
3. Select your provider
4. Select Video Visit
5. Select Date and Time

Use MyLGHealth for Your Appointment

When you have an upcoming telemedicine video visit scheduled you will see these screens in MyLGHealth.

1. Click on Visits and find the appropriate upcoming appointment.
   

   

2. Up to seven days prior to visit, patient should complete eCheck-in.
   

   

3. 30 minutes prior to visit patient will have access to Begin Video Visit.
   

   

 

Need Help? Contact the practice directly for immediate assistance.