Skip to main content Skip to navigation
Menu
888-544-4636

See a Penn Medicine Provider Anytime

video call on tablet
ondemand

Have a minor illness or injury? Stay home and use Penn Medicine OnDemand for an urgent care video visit with one of our providers.

Schedule Your OnDemand Visit Now

Let Our Providers Come to You

You can interact with a Penn Medicine provider just like you would during an office visit – using an App on your smart phone or tablet.

ondemand

It’s Fast, Easy and Available Anytime

Simply login to MyLGHealth to schedule and conduct your visit.

Average visits are 15 minutes. Available 24/7/365 if you are located anywhere in Pennsylvania.

ondemand

What We Treat

  • Asymptomatic or symptomatic COVID Assessment
  • COVID Assessment
  • Urinary Tract Infection
  • Sinus Infections
  • Cough
  • Sore Throat
  • Pink Eye
  • Skin Rash
ondemand

Who's Eligible

Anyone 14 years of age or older who is located in Pennsylvania.

If you do not have health insurance or if telemedicine services are not a covered benefit under your insurance plan, you may be required to make a copay.

How it Works


1. Schedule Your Penn Medicine OnDemand Virtual Visit

2. Prepare for Your OnDemand Visit. You will Need:

Once downloaded, search for Lancaster General Health. Click to add Penn Medicine Lancaster General Health and log in to your MyLGHealth account.

ondemand apple
ondemand android

3. Begin Your Visit

  • Log in to your MyLGHealth account in the MyChart app 10 minutes before your scheduled appointment time.
  • Complete the eCheckin process and make your payment.
  • In Appointments, select ‘Visit OnDemand’ and wait for the provider to begin your visit.

Still Have Questions? View our FAQ.

Please note: Visits conducted 7pm – 7am will use myPennMedicine.org.

Please call 717-544-2222 to schedule during these hours.

*Insurance plans vary. Please check with your insurance carrier regarding coverage limitations, pre-authorizations or referrals that may be required prior to your visit. Some insurances also require you to see only your designated primary care physician in order for services to be paid.

Penn Medicine OnDemand should not be used for life-threatening emergencies.

Blogs that might interest you...

Tips for a Successful Video Visit

During the COVID-19 pandemic, the expanded use of telemedicine services is helping us keep lines of communication open between our patients and providers, while also limiting the spread of disease.

It's Fast, Easy and Available Anytime

During the COVID-19 pandemic, the expanded use of telemedicine services is helping us keep lines of communication open between our patients and providers, while also limiting the spread of disease.