Quality and Patient Experience

Our patient satisfaction surveys help us learn how we can improve the patient experience

Penn Medicine Lancaster General Health shares independent quality data on the outcomes of our care to foster a culture of safety, quality improvement, and transparency.

We use a variety of survey tools to gather feedback about our patients’ experiences to learn what we are doing well and what we need to improve.

Lancaster General Health is committed to the highest standards of patient care and has been recognized as a leader in health care at the national, regional and community level.

How to obtain copies of your medical records.

Lancaster General Health Patient's Bill of Rights.

Our patients play an active role in assuring quality experiences.

Advance care planning is an important part of making sure you receive the medical care you want if you are unable to share your wishes.

A rare product-related issue has affected some patients who had textured breast implants placed.